Hydra Rituals – Canada Only

📦 Shipping Policy

Shipping Location

We currently ship within Canada only.
We do not ship outside of Canada at this time.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates

Shipping rates are calculated at checkout based on your location and order value.

Any applicable promotions (such as free shipping thresholds) will be clearly displayed at checkout.

Promotional Free Shipping Codes

From time to time, Hydra Rituals may offer free shipping promotional codes as part of limited-time marketing campaigns.

Please note:

• Promotional codes must be applied at checkout to be valid.
• Only one promotional code may be used per order.
• Free shipping codes cannot be applied retroactively after an order has been placed.
• Promotional shipping offers may have minimum purchase requirements.
• Hydra Rituals reserves the right to modify or cancel promotional offers at any time without prior notice.

Incorrect Address

Please ensure your shipping address is accurate before completing your purchase.
Hydra Rituals is not responsible for delays or losses due to incorrect address details provided at checkout.

Damaged or Missing Packages

If your package arrives damaged or if items are missing, please contact us within 48 hours of delivery at:

📧 info@hydrarituals.ca

Please include your order number and clear photos of the package and product.

🔁 Returns & Refund Policy

We stand behind our products. However, due to hygiene and safety standards, returns are limited.

Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Products must be unused, unopened, and in original packaging.
• Opened or used products are not eligible for return.
• Discounted, promotional, or sale items are final sale.

Return Shipping

Customers are responsible for return shipping costs.

We do not provide prepaid return labels.

Returns must be shipped using a trackable shipping method, as we are not responsible for items lost in transit.

How to Request a Return

To request a return, please email:

📧 info@hydrarituals.ca

Include:

• Your full name
• Order number
• Reason for return

Our team will provide return instructions once your request is approved.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Shipping charges are non-refundable.

Final Notes

Hydra Rituals reserves the right to refuse returns that do not meet the above criteria.